How your front desk team deal with customers on day-to-day interactions can say a lot about the quality of customer service of the company. Being greeted by a friendly and accommodating receptionist is a great start to ensuring a positive customer experience. Being proactive is one of the receptionist skills and qualities that can help earn the trust and confidence of your clients. Anticipating the needs and concerns of your clients will enable you to be ready at addressing individual concerns, providing assistance, or solving issues promptly and professionally. Thus, it’s important for every member of the front desk team to learn the basics of good customer service and the important role that it plays in in continued client patronage and attracting new clients. And how can this be achieved? With proper training, regular monitoring, re-tooling, and positive reinforcement.
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