The success of a business or company lies on the shoulders of the receptionist manning the front desk. People who come to the office often create the first impression they have of the company by the reception they receive as they arrive or when they call by phone. Greeting clients and guests and attending to their needs are just two of the long list of receptionist responsibilities which also includes managing telephone systems, filing records and documents and making sure these are up-to-date. Competent receptionists also possess basic computer skills and are well-trained in industry-related software programs. Another important responsibility of receptionists is delivery of excellent customer service. People who walk in to the front office should be treated with a positive manner, making them feel welcome and comfortable. If they have questions that the receptionist cannot answer, it is the responsibility of the receptionist to refer the client to the person or department that can address the issue comprehensively.
0 Comments
Leave a Reply. |