Receptionists occupy a very important role in projecting a positive image of the company. Being at the front desk gives receptionists the power to control the first impressions of visitors of the company. Here are some tips to ensure positive first impressions:
• Project professionalism -- Being front liners, receptionists give visitors their first taste of how the company values its clients. Projecting a professional demeanor is very important in all business dealings. • Use a loud and clear voice to greet new arrivals. Inject a touch of warmth and friendly tone to your “good morning” or “good afternoon” to show an air of capability and confidence. When answering phones, experts recommend following a receptionist greeting script to ensure uniformity and standard, as well as ensure that important information about the company is included during the initial part of the interaction. • Ask for the client’s or visitor’s name and be sure to note how it is pronounced. Any forms that needs to be filled up by the client should be ready and any questions or clarifications answered promptly.
0 Comments
Leave a Reply. |