People who call a business or establishment tend to make an initial impression based on the manner of the person answering the phone. Suffice to say, receptionists should always answer the phone with a polite and friendly attitude. They should speak clearly, greeting the caller followed by the name of the company, and then who it is that the caller is speaking to. And make sure that the opening line is delivered smoothly, without stumbling or sounding uncertain. And don’t forget to smile; the caller will know that you are smiling even if they don’t see you. Proper telephone etiquette can help reassure a potential customer that they have gotten in touch with the right place and that their call is given value and importance. When receiving a call, receptionists should always listen carefully so they will know that the caller actually wants. When calling a business or company, people expect to be treated politely and in a friendly manner, but they also want their concerns or queries addressed as quickly as possible. Learn more details click here-
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