Being a frontliner of a veterinary clinic, hospital, or facility, the duties and responsibilities of veterinary receptionists extend past client interaction and administrative or clerical tasks. Sooner or later an emergency case will come along and veterinary receptionist training should prepare them to deal with it in an appropriate manner. Training should involve emergency first aid and the basics of handling common veterinary emergencies such as heat stroke, severe allergic reactions (anaphylactic shock), difficulty breathing, and bleeding among others. If a client calls with a certain problem, the receptionist should be able to assess the seriousness of the situation and convince the pet owner to bring in their pet immediately for medical intervention. It is a fact that many pet owners are unaware that their pets are undergoing serious health issues that are considered medical emergencies. Thus a well-trained veterinary receptionist can confidently deal with any emergencies that are brought to the clinic.
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