It is often unfortunately that there are still companies and businesses that view receptionists as merely holding a clerical position. But if you take time to list down the duties and responsibilities that they perform, day in and day out, you’ll find out that a receptionist’s job is not a walk in the park. There are guests and clients that need to be accommodated well, phones and emails to be answered, records that should be kept up-to-date, dealing with salespeople, performing clerical and secretarial work, and maintaining a welcoming and comfortable atmosphere in the reception area.
In order to successfully carry out these tasks, receptionists should undergo proper training and regular retooling. Training empowers your receptionist. When they are able to fully realize the importance of their role in the company and the implications that their performance has on the impression of clients, they will be more enthusiastic and confident in carrying out their jobs.
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