In many instances a great phone greeting can attract new client appointments, while ensuring the continued patronage of existing clients. Receptionist phone greetings sets the tone for the entire phone conversation.
If the company phone has a caller ID, NEVER use the client’s name when you answer the phone. A person can likely be taken off-guard when their name is mentioned during the initial greetings. Most companies use a standard receptionist greeting which usually includes the opening pleasantry following by the name of the company or practice. For example, “Good morning, you’ve reached Bricktown Veterinary Center.” This initial greeting statement will also let the caller know that they are calling the right place or person. Next, the receptionist states his/her name to lend a personal touch to the interaction. When you know whom you are talking to at the other end of the line, the call becomes a real conversation and not just a business call.
0 Comments
Leave a Reply. |