Telehealth services have not only come a long way in medical practices, but they have also made headway in the other places that patients spend their time. This allows there to be growth across the industry as a whole so it can make a difference in a multitude of different areas.
While many patients will utilize telehealth options at home so they can stay in a familiar place where they can have some privacy, the convenience of this new medium can help medical professionals connect with their patients in a lot of different places. Free telemedicine in the workplace can be helpful to those that need care and it can help them meet their needs without taking much time away from their careers. This can help them stay on top of their responsibilities while also tending to their personal needs in a way that will help them lead their best lives. The Ontario telemedicine network can help patients reach the medical professionals they need to see in ways that are safe, convenient, and helpful to them, whether that means utilizing virtual visits at home, at work, or another location. This means that patients can talk with their care provider in the setting of their choosing so long as they are able to use the necessary technology to do so in that space.
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Training is a major driving force in ensuring the competence of a company’s front desk team. Though receptionists have already undergone a rigorous screening and selection process when they applied to the company, their skills may not yet be up to par for what their responsibilities require of them. It may seem that human interaction comes to us naturally, but, it takes a special kind of skill to be able to converse productively with customers, especially in dealing with queries, whether they be face-to-face, on the phone, or thru digital media. Handling situations to always end on a positive note does a lot to boost the reputation of the company. Hence, it pays for companies to invest in a receptionist training course. This equips them with the appropriate know-how on how best to go through their daily tasks with more confidence and finesse. All these will eventually translate into outstanding customer satisfaction and improved financial performance.
Receptionists can only have so many hours each day. With a seemingly endless list of things to accomplish and people to attend, it’s no wonder why the ability to manage time is a must for receptionists. The ability to juggle multiple tasks each day is not a joke. So how can receptionists finish their daily tasks and responsibilities? Bu knowing how to prioritize tasks and do multi-tasking. Time management is of utmost importance. Receptionists may feel that they are always short of time and the pressure and stress can often be high. Keeping a cool head and being professional at all times are indeed a must.
One of the important responsibilities of receptionists is filing and organizing important records and files. Any document or file, hard copy or digital, should be quickly located. And this can only be achieved when your receptionist is a natural at organizing. Even when making an effort to deliver quality customer service, there will always be difficult clients that add “color” to an otherwise normal day at the front desk office. Dealing with customers that are angry or upset is never easy, more so, if the staff does not have a standard protocol for handling this type of situations. Thus, it is very important for receptionists to be trained on how to respond appropriately to complaints and giving them the lead to offer resolutions that are acceptable to the company which can help retain clients and improve their satisfaction of the company’s services and/or products. The protocol should address some common complaints made by customers and outline steps to resolve complaints in a manner that’s healthy for both the company and its clients. Each member of the front team must have a copy of the protocol.
Maintaining a professional attitude and image can go a long way in earning your colleague’s and superiors’ respect. It will not also escape the clients’ and customers’ observation. So how do you show professionalism in your workplace?
It all starts with the clothes. Dressing based on your work environment and company rules is very important. A formal workplace environment will require you to dress formally and keeping accessories muted and at a minimum. The language that you use when interacting with other members of the team, your superiors, as well as customers and clients speaks a lot about how you value your work. Maintaining a professional demeanor when talking face-to-face with people if of utmost importance. Following a receptionist script can help ensure that you won’t forget important information that clients need to know. And always remember that saying “please” and “thank you” never grows out of date. Members of the front desk team must strive to maintain a professional attitude in the workplace. A professional image can have a positive impact on the company’s clients and shows respect for your work and the company. Create a positive impression with a professional attitude. First impressions do matter, thus receptionist must dress accordingly. Newly hired receptionists are informed about the company’s dress codes during initial training. Paying close attention to your office environment can make you more sensitive to what is proper and acceptable and what is inappropriate. Professional demeanor can also be reflected in the language that you use and the topics you discuss during conversations with customers. Be consistent about saying “Please” or “Thank You” and always be quick to express gratitude and give credit where it is due. Receptionist responsibilities are not as easy as they seem to be but with proper training, regular monitoring, and reinforcement, your front desk staff will surely make a positive impression on your customers as well as the general public.
How your front desk team deal with customers on day-to-day interactions can say a lot about the quality of customer service of the company. Being greeted by a friendly and accommodating receptionist is a great start to ensuring a positive customer experience. Being proactive is one of the receptionist skills and qualities that can help earn the trust and confidence of your clients. Anticipating the needs and concerns of your clients will enable you to be ready at addressing individual concerns, providing assistance, or solving issues promptly and professionally. Thus, it’s important for every member of the front desk team to learn the basics of good customer service and the important role that it plays in in continued client patronage and attracting new clients. And how can this be achieved? With proper training, regular monitoring, re-tooling, and positive reinforcement.
Receptionists occupy a very important role in projecting a positive image of the company. Being at the front desk gives receptionists the power to control the first impressions of visitors of the company. Here are some tips to ensure positive first impressions:
• Project professionalism -- Being front liners, receptionists give visitors their first taste of how the company values its clients. Projecting a professional demeanor is very important in all business dealings. • Use a loud and clear voice to greet new arrivals. Inject a touch of warmth and friendly tone to your “good morning” or “good afternoon” to show an air of capability and confidence. When answering phones, experts recommend following a receptionist greeting script to ensure uniformity and standard, as well as ensure that important information about the company is included during the initial part of the interaction. • Ask for the client’s or visitor’s name and be sure to note how it is pronounced. Any forms that needs to be filled up by the client should be ready and any questions or clarifications answered promptly. Being a frontliner of a veterinary clinic, hospital, or facility, the duties and responsibilities of veterinary receptionists extend past client interaction and administrative or clerical tasks. Sooner or later an emergency case will come along and veterinary receptionist training should prepare them to deal with it in an appropriate manner. Training should involve emergency first aid and the basics of handling common veterinary emergencies such as heat stroke, severe allergic reactions (anaphylactic shock), difficulty breathing, and bleeding among others. If a client calls with a certain problem, the receptionist should be able to assess the seriousness of the situation and convince the pet owner to bring in their pet immediately for medical intervention. It is a fact that many pet owners are unaware that their pets are undergoing serious health issues that are considered medical emergencies. Thus a well-trained veterinary receptionist can confidently deal with any emergencies that are brought to the clinic.
For many customers, the phone is the easiest and most convenient way to communicate with a business establishment or facility. With today’s busy lifestyles, who has the luxury of time, anyway? With proper training and experience, receptionists fully realize the importance of observing proper phone etiquette at all times. Phone calls should be answered during the second or third ring with a standard receptionist phone greeting. Even if a phone call is not a face-to-face interaction, how your front desk team handles these interactions can go far in delivering a positive customer experience. If the caller has a concern or a query, it should be addressed as swiftly as possible. If there is a need a to put the caller on hold, do ask permission to do so but don’t let the person wait to long. If you don’t have the answer to his concern/s, you should never tell him “I don’t know”. Instead, offer to call him back once you refer the issue to the specific department or person who has adequate knowledge about the problem.
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